Returns & Cancellation Policy

Last updated: 2026-06-16. This text should be read together with the Terms of Sale. In case of conflict, the Terms of Sale prevail. The terms will be finalized under consumer law before sales open.

1. General Principle

BEYAZMORPHEUS sales are single-payment; there is no automatic recurring charge (no subscription). For physical products, you may withdraw within 14 days of delivery without giving any reason.

2. Physical Products (Morpheus Bar / Inversion Boots / Neck Support)

• Unopened product: may be returned within 14 days of delivery, in its original packaging and unused. A full refund is issued.
• Opened / tried product: for pads and similar parts in direct contact with the body, returns of used items may be limited for hygiene reasons. For metal body, connection and lock parts with no visible signs of use, returns are assessed.
• Defective / damaged delivery: if there's shipping or manufacturing damage, just send photos without using the product; a return or free exchange is provided.
• After installation: once the Morpheus Bar has been mounted and used, return assessment is limited; the right of withdrawal before installation is preserved.

3. Refund Timing and Method

Approved refunds are issued to the card or account used for payment within 14 business days of the returned product reaching BEYAZMORPHEUS. The bank's posting time is outside BEYAZMORPHEUS control.

4. Return Shipping Cost

For defective, damaged or incorrectly delivered products, return shipping is covered by BEYAZMORPHEUS. For standard withdrawals, the return shipping cost may belong to the buyer where the seller has specified a return carrier and stated this in the pre-sale information; otherwise BEYAZMORPHEUS covers it.

5. How to Request a Return

Send your return or cancellation request to beyazmorpheus@gmail.com with the subject "Cancellation / Return Request", from the email address you used at purchase. Requests from the same address are accepted with automatic identity confirmation.